Frequently asked questions

Whatever your work calls for. Rather than a fixed set of checkup types, the app is built around report templates you configure yourself: you choose which sections, assets and callouts appear on each one.

That means a repair-focused template that captures issues and cost estimates, a conservation-focused one built around timer settings and water use, separate residential and commercial versions, or a template for a specific customer who wants something particular. There is no limit on how many you create, and each can be changed as your process changes.

Fields available include:

• Client and site information (contact name, address, phone, email, account number)
• Pump information (manufacturer, model, location, size, geo-location, pictures)
• Backflow information (manufacturer, model, location, size, geo-location, pictures)
• Controller information (manufacturer, model, location, sensors, master valve, number of zones, geo-location, pictures)
• Program settings (watering days, cycle start times, zone run times)
• Zone information (label/description, type of landscape, type of heads, flow rate, valve geo-location, pictures)
• Zone and Asset repair issue callouts completely configurable by user, with common fields provided by default

Yes. You can customize which callouts (questions) are shown for each section. You can customize further by showing some callouts on one report template (for example, Residential) and different callouts on another (for example, Commercial).

Yes. Each template can be customized to display only the fields you want to record in the report.

Definitely. View a sample report showing every field in use.

You can also take a test drive on the free trial. Note that the trial has limited fields and produces a watermarked report.

Each company account needs a core subscription ($79/mo) that includes access for a single administrator user. For solo irrigation professionals, this is all you need. If you have additional company users that will use the platform, each additional user needs a "Team Member" subscription ($49/mo).

Each subscription user logs in with an email and password, which ties that user's name and email to records created and edited on the platform. Generic logins, like an office email, can be used by multiple people, just not concurrently. The platform will kick off the originally logged in user when a second login is detected.

The admin user role can do everything on the platform: change company configuration, manage subscriptions, and view/edit/delete all checkup records. The manager user role cannot change company configurations and cannot manage subscriptions, but can view/edit/delete all company checkup records. The technician user role can only view/edit/delete their own checkup records. This is the least privileged role.

Monthly subscriptions are billed on the first day of each month until you cancel the subscription. You can pause a monthly subscription for any team member for up to four months. You can pause the admin user's subscription for up to four months if all team members are also paused.

Annual subscriptions are billed for the entire 12-month term at the start of the term on the first day of the first full month. Annual subscriptions cannot be paused.

No. All company subscriptions must have a matching term.

Since all renewal billing occurs on the first of the month, you are charged for the remaining days in the current month until the next first of the month.

You can cancel anytime from your account page, using the Billing Portal at the bottom.

Once cancelled, you will not be charged for the next term, and you keep access until your current subscription expires.

Unfortunately not. We do not issue full or partial refunds once you have used the application.

We suggest taking a test drive on the free trial first, then paying for a monthly subscription if you are still not fully convinced the application meets your needs. You can upgrade to the annual plan at any time to receive the discounted rate going forward.

Not at this time. We are available anytime through our support email, [email protected], and we strive to reply promptly.

Note that we are Texas based and keep office hours in the central time zone.